Product Care

Coach care products are available in Coach Retail locations .



Coach products are made to ensure satisfaction and service. We offer a one-year warranty on all products purchased online or from a Coach Retail Store. For any manufacturing defects within this time frame, repairs are on us. We invite you to bring your item back to one of the following three Coach Retail Stores: New Bond St., Regent St., or Westfield Mall (click here for store locations) or ship your item to Coach by insured traceable means, such as DHL or insured mail. Please send to:

COACH 
Attn: Repairs 
41-42 New Bond Street 
London W1S 2RY

Please use our Repair Service Request Form, which you can print out and send in to Coach along with your repair. You must attach your original receipt to your Repair Service Request Form for your repair to fall within our warranty.

To preserve the finish on your sterling silver or fashion jewellery, always store it in a Coach jewellery pouch. Always remove your jewellery before swimming, showering or bathing or cleaning with household chemicals, especially ones containing bleach or ammonia. Be sure to apply hairspray, creams, makeup and fragrance prior to putting on your jewellery.

 
Clean sterling silver items with a silver polishing cloth for the best shine, or use a soft, pure-cotton cloth. To minimize oxidation, store sterling silver in a Coach anti-tarnish felt pouch and avoid exposure to the most common tarnish-causing elements: humidity, salt, wool, rubber bands, oils on your hands and sulfur in the air (often found in urban pollution). Wipe items clean after wearing before returning them to their pouch.

Sterling silver items worn continually will develop a patina—a warm glow with darker areas—as a result of contact with the air and oils in the skin. If you prefer a bright and shiny finish, use polish or a Coach polishing cloth to restore the original shine.
Coach fashion jewellery is plated with gold, palladium and other precious-metal finishes. To keep plated jewellery shiny, wipe it clean frequently with a soft cloth and store it in a Coach felt pouch. Fasten bracelet and necklace clasps before storing to prevent tangling.

To protect the plated finishes, clean them only with a soft cloth. Do not polish them with any type of jewellery cleaner or use treated cloths, cleaning solutions or solvents. Never let plated jewellery come in contact with abrasive creams, toothpaste, brushes, paper towels or tissue paper, as these can scratch the finish.

Do not expose leather jewellery to water or any form of moisture, and always make sure your plated jewellery is dry prior to storing—moisture leads to tarnish.
Rinse with warm water to remove dust particles. Use non-moisturized liquid soap to clean sunwear. Dry with a maxi-velvet cleaning cloth.
We make our products with various types of fabrics and leathers. Leather can be cleaned and restored with our Coach Cleaner and Moisturizer Set. The signature jacquard fabric can be cleaned with our Coach Signature Fabric Cleaner. We do not suggest the cleaners or moisturizer be used on ink, grease or oil stains. We offer a brush and eraser to clean our suede and Nubuck products.

Sig C Fabric Cleaner:
Directions:
Apply a small amount of cleaner to a clean soft white cloth and rub in gentle circular motions. Wipe away excess with a clean white dampened cloth. Blot dry with a clean white cloth and allow to air dry completely before reuse. For best results, use product sparingly and blot dry completely after cleaning to minimize wetting the surface and to reduce the likelihood of leaving rings. Please use the Sig C Fabric Cleaner as directed by the care card.

Leather Cleaner:
Directions:
To remove dirt, apply a small amount with a clean, soft cloth using circular strokes. Wipe off residue and let dry for 30 minutes. We recommend using Coach Leather Moisturizer after cleaning to enhance the luster. Please use the Coach Leather Cleaner as directed by the care card.

Leather Moisturizer:
Directions:
To remove dirt and condition after cleaning, apply evenly with a clean, soft cloth using circular strokes. Wipe off residue and buff gently to produce a natural luster. Please use the Coach Leather Moisturizer as directed by the care card.
For customers residing outside the UK, please email CCCoachEurope@coach.com for more information.
We offer a one year warranty on all products purchased online or from a Coach Retail Store. Please see our Repair Policy.

Should your item fall outside the one-year repair policy, we offer a repair service for some of our products. Please email CCCoachEurope@coach.com for more information.
Our repair process takes four to six weeks from the time we receive your product.

Please note: If your repair falls outside of our one-year warranty time frame, we will send you a quote prior to service. This will extend your repair service by an additional two weeks.
While we do not offer a cleaning or refurbishing service, we do offer Coach Product Care(Leather Cleaner, Leather Moisturizer and Fabric Cleaner) to be used on many of our products. Please refer to the Product Care Card that you received with your item or email CCCoachEurope@coach.com with any questions.