PRIVACY AND COOKIE NOTICE
The United States Department of Commerce and the European Commission have agreed on a set of data protection principles (the "Safe Harbor Principles") to enable U.S. companies to satisfy the laws of the European Union ("EU") member states requiring that adequate protection be given to personal information transferred from the EU to the United States. The EEA also has recognized the Safe Harbor Principles as providing adequate data protection. The Company adheres to the Safe Harbor Principles and has certified its compliance. To learn more about the Safe Harbor program, and to view Company's certification, please visit http://www.export.gov/safeharbor.
INFORMATION WE COLLECT ONLINE
We collect personal information from you on our Sites only when you voluntarily provide us with this information, such as when placing an order through the Sites or registering your Coach product on the Sites; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest or sweepstakes; taking a survey; contacting us with a comment or question; requesting a catalog; signing up to receive emails or text messages about our latest products and services; requesting to receive investor alerts; or applying for a job online. Similarly, we collect information from you in our Retail Stores only when you voluntarily provide us with the information, such as purchasing our products, providing information about your Coach preferences, taking a survey or signing up to receive marketing information or applying for a job at a Retail Store.
Browsing Information; Cookies
When you visit the Sites, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Sites also use a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer care to you and improve features of our Sites in a variety of ways, including by determining whether you have visited the Sites in the past and which pages of our Sites you have visited. If you do not wish to receive cookies from the Sites, you can set your browser to warn you before accepting a cookie and refuse the cookie when alerted by the browser. Cookies can also be refused by adjusting your browser settings accordingly. Please note that certain pages of the Sites may not function properly if cookies are turned off. Please consult your web browser's Help documentation for more information about how to turn cookies on and off your browser.
We also may use a technology known as clear gifs to help us confirm your receipt of and response to our emails. If you wish to prevent further use of clear gifs in this manner, you can unsubscribe from our mailing list by clicking on the unsubscribe link at the bottom of any Coach email that you receive, emailing us at firstname.lastname@example.org with your request to be removed from our email list, by calling customer care at (800) 444-3611 or by clicking here.
The Company also has chosen a company, Omniture, to assist us in understanding your use of the Sites. Omniture may place cookies on your computer to receive information about your browsing and, if applicable, buying activity on the Sites, and help us to provide you with a more personalized shopping experience. If you would like to opt out of these particular services, please click here.
HOW WE USE YOUR INFORMATION
The Company uses personal information collected on the Sites and in the Retail Stores only in ways compatible with the following purposes:
- for the specific purpose for which it was originally volunteered or authorized (for example, to purchase a product, process a return or provide you with a gift reminder);
- to improve the content, appearance and utility of the Sites;
- to understand your needs and preferences in order to enhance or customize your experience on the Sites and in our Retail Stores;
- to develop, market, sell or provide products and services;
- to conduct surveys, research and evaluations;
- to manage and develop our business and operations, administer accounts, and collect and process payments;
- to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
- as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
- if you submit a resume online or at our Retail Stores, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.
In order to serve you better, we may combine information you provide to us on the Sites with information you provide to us in other ways, such as in our Retail Stores, and with information received from third parties including demographic or public information.
We will not use your personal information for any purposes incompatible with the purposes described above without notifying you of such uses and offering you an opportunity to consent to or opt out of such use.
HOW WE MAY SHARE INFORMATION
We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Sites, or the Company or our subsidiaries or affiliates, or third parties.
We do not knowingly request or collect personally identifiable information online from children or individuals considered minors under applicable law, particularly any individuals under the age of thirteen.
We use certain security measures to protect the personal information you submit to the Site and at our Retail Stores. For example, when you provide any order information through our Sites, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Sites and our databases. In addition, we have implemented administrative, technical and physical measures to address the confidentiality of personal information received from the Retail Stores. Although we have implemented the above security measures, you should be aware that 100% security is not possible.
MANAGING YOUR PERSONAL INFORMATION (YOUR RIGHTS AND CHOICES)
The Company shall take reasonable steps to ensure that the personal information we process is accurate, complete, current, and relevant to the intended and authorized use. You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from our marketing databases, or dispose of any or all personal information about you.
Coach Customer Care
One Coach Way
Jacksonville, Florida 32218
1-800-444-3611 or 1-904-741-3090
M-F 8 am - 11 pm EST
Sat 9 am - 7 pm EST
Sun 11 am - 7 pm EST
Coach Customer Care
Coach Stores Limited
Lower Ground Floor
2 Cavendish Square
0203 141 8910
M-V 9 am – 5 pm GMT
When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly.
If you do not wish to receive email from Coach in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Coach email that you receive, emailing us at email@example.com with your request to be removed from our email list, by calling customer care at (800) 444-3611 or by clicking here.
Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the Site, to honor your opt-out from email, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on "back up" files for financial, legal or technical reasons.
COMPLIANCE AND ENFORCEMENT
For any complaints or disputes about our privacy practices that cannot be resolved between the Company and the complainant, the Company agrees to the Direct Marketing Association Safe Harbor Program dispute resolution process (the "DMASHP"). Individuals who submit a privacy concern or complaint to the Company and believe that their concern or complaint has not been satisfactorily addressed through our internal process may contact the DMASHP on the Internet, by mail, email or fax as specified below. Inquiries to the DMASHP should identify the Company as the company to which a concern or complaint has been submitted and include a description of the privacy concern and the name and contact details of the individual submitting the inquiry.
DMASHP European Consumer Contact Information:
- email: firstname.lastname@example.org
- mail: Safe Harbor Line
Direct Marketing Association
1615 L Street, NW - Suite 1100
Washington, DC 20036
- web: www.dmaresponsibility.org/safeharbor/consumers.shtml
- fax: 202-955-0085
UPDATING THIS POLICY; NOTICES
This policy is effective February 19, 2013.