We accept: Visa, MasterCard, American Express, Maestro, PayPal, Klarna and ApplePay.
Klarna is a leading alternative Swedish payments provider, providing customers interest-free payment options for a smoother online shopping experience. It offers a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide. For customers in the UK Klarna offers the option to pay for your order over 3 interest-free instalments. For more information on the payment process click here.
Payment is taken upon dispatch.
Yes, all orders are inclusive of VAT.
This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.
For eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. unfortunately we are unable to offer price adjustments for further markdowns or promotions on sale items.
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Coach as a trusted sender.
We currently do not sell online gift cards.
Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
We hope you won't want to miss out on hearing the latest Coach news, but incase you need to please click on the unsubscribe link at the bottom of our emails.
Returns will be processed within 7-10 business days of once your return arrives at our Returns department. A further email will be sent once processed.
Your refund will be processed to the payment method you used to purchase the item and the credit will be posted to your account according to the timeframe established by your financial institution. to the original payment method, how long this takes to reflect into your account will be dependent on your card provider and is out of our control
If you are not satisfied with your Coach online order, you have 30 days from the purchase date to return it for full refund. During our sale period you have 30 days to return your order. Full details can be found here https://uk.coach.com/support/returns
Please allow up to 10 working days once our Returns Department have received. A further email notification will follow once processed.
Everything you need to know about returns can be found here https://uk.coach.com/support/returns
Yes you can! Purchases made during sales, clearance or other promotional periods must be returned within 30 days of receipt.
We are unable to exchange online purchases, a refund will be processed for any returns received.
We accept the return of items that are in new, unused condition, with original tags. We cannot refund products where the hygiene seal has been broken or removed or custom-made or personalised items (including items that have been monogrammed or engraved).
Nothing! Your order will arrive with a prepaid shipping label which can be used to return the goods at no additional costs.
Please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
Refunds will only be processed back to the cardholders original form of payment.
Online returns can be accepted in store for both exchange and refund.
For in-store online returns, you can take your ecommerce order to your closest Coach retail store.
Please make sure to bring with you your online order packing slip.
PLEASE NOTE: PayPal or Klarna online orders cannot be refunded in store but can only be exchanged up to the value of the original purchase with proof of purchase. For full refund, please return your online order purchased with PayPal or Klarna to our warehouse.
VAT is non refundable, all orders are inclusive of VAT.
Our Returns department are unable to refund purchases bought at store. Please contact the original store of purchase who will be able to assist
If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.
Coach ships to all areas of the United Kingdom, excluding the Channel Islands and Gibraltar, Spain, Italy, Germany & France. For international shipping please visit our dedicated websites.
Free Shipping on orders over £200.
Click here for our full delivery details https://uk.coach.com/support/shipping-details
Of course, please enter when placing your order as we won't be able to amend once your order has been confirmed.
Once you receive your dispatch email they'll be a tracking link so you will be able to see exactly where your order is.
We recommend checking the cut off times for your delivery option as your email may still be on its way. Otherwise this may be in your junk or spam folders.
We are sorry to hear that your order is not with you yet despite it showing as delivered on your parcel tracking. Please contact our customer service department within 5 business days from the tracking delivery date so that our team can open an investigation with the Transport Department. Claims raised after 5 working days cannot be accepted.
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.
We're sorry we are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your delivery be sure to check your email notifications from your courier for further options.
We do not offer an exchange service at this time. A refund will be processed for all orders received at our Returns department.