We accept: Visa, MasterCard, American Express, Maestro, PayPal, and Klarna.
Klarna is a leading alternative Swedish payments provider, providing customers interest-free payment options for a smoother online shopping experience. It offers a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide. For customers in the UK Klarna offers the option to pay for your order over 3 interest-free instalments. For more information on the payment process click here.
At Coach, we treat all the information shared with us as private and confidential. For further information, please check the Coach Privacy policy here https://uk.coach.com/support/privacy-policy
Payment is taken upon dispatch.
Yes, all orders are inclusive of VAT.
This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.
For eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. unfortunately we are unable to offer price adjustments for further markdowns or promotions on sale items.
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Coach as a trusted sender.
We currently do not sell online gift cards.
At Coach, we treat all the information shared with us as private and confidential. Click here https://uk.coach.com/support/privacy-policy for details on the Coach Privacy policy.
Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
We hope you won't want to miss out on hearing the latest Coach news, but incase you need to please click on the unsubscribe link at the bottom of our emails.
Returns will be processed within 7-10 business days of once your return arrives at our Returns department. A further email will be sent once processed.
Your refund will be processed to the payment method you used to purchase the item and the credit will be posted to your account according to the timeframe established by your financial institution. to the original payment method, how long this takes to reflect into your account will be dependent on your card provider and is out of our control
If you are not satisfied with your Coach online order, you have 30 days from the purchase date to return it for full refund. During our sale period you have 30 days to return your order. Full details can be found here https://uk.coach.com/support/returns
Please allow up to 10 working days once our Returns Department have received. A further email notification will follow once processed.
Everything you need to know about returns can be found here https://uk.coach.com/support/returns
Yes you can! Purchases made during sales, clearance or other promotional periods must be returned within 30 days of receipt.
We are unable to exchange online purchases, a refund will be processed for any returns received.
We accept the return of items that are in new, unused condition, with original tags. We cannot refund products where the hygiene seal has been broken or removed or custom-made or personalised items (including items that have been monogrammed or engraved).
Nothing! Your order will arrive with a prepaid shipping label which can be used to return the goods at no additional costs.
Please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
Refunds will only be processed back to the cardholders original form of payment.
Online returns can be accepted in store for both exchange and refund.
For in-store online returns, you can take your ecommerce order to your closest Coach retail store.
Please make sure to bring with you your online order packing slip.
PLEASE NOTE: PayPal or Klarna online orders cannot be refunded in store but can only be exchanged up to the value of the original purchase with proof of purchase. For full refund, please return your online order purchased with PayPal or Klarna to our warehouse.
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
VAT is non refundable, all orders are inclusive of VAT.
Our Returns department are unable to refund purchases bought at store. Please contact the original store of purchase who will be able to assist
If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.
Coach ships to all areas of the United Kingdom, excluding the Channel Islands and Gibraltar, Spain, Italy, Germany & France. For international shipping please visit our dedicated websites.
Free Shipping on orders over £200.
Click here for our full delivery details https://uk.coach.com/support/shipping-details
Of course, please enter when placing your order as we won't be able to amend once your order has been confirmed.
Once you receive your dispatch email they'll be a tracking link so you will be able to see exactly where your order is.
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
We recommend checking the cut off times for your delivery option as your email may still be on its way. Otherwise this may be in your junk or spam folders.
We are sorry to hear that your order is not with you yet despite it showing as delivered on your parcel tracking. Please contact our customer service department within 5 business days from the tracking delivery date so that our team can open an investigation with the Transport Department. Claims raised after 5 working days cannot be accepted.
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.
Yes, we offer a free buy online and pick up in store service at selected locations. Simply select your chosen store from the drop down when completing your delivery options at checkout.
Please allow up to 7 working days for your order to arrive in store. We'll send an email once your order is ready for collection so we recommend looking out for this before making your visit (you'll need this on collection).
Our store teams will need to see your order confirmation email and a form of ID (passport or drivers licence).
Just let one of the team know and they will be happy to locate your order.
We can only hand over orders to the named card holder on the order. But they will keep your order for 7 days so if you can't make it to the store in this time do let us know.
Not to worry our stores will hold orders for up to 7 days. After this time if we haven't heard from you, your order will be returned to our Distribution Centre and a refund will be processed on receipt (typically up to 14 working days).
You'll find our participating stores on the drop down when selecting your delivery option. We may need to amend this from time to time throughout the year.
Our collection service is available in participating UK stores and there may be exceptions to chosen stores. We may need to amend this from time to time.
We recommend checking you're happy with your order before leaving the store. Just let our store team know and they will be happy to refund your item.
You may of course refund using the usual returns method found here: https://uk.coach.com/support/returns
We're sorry we are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your delivery be sure to check your email notifications from your courier for further options.
We do not offer an exchange service at this time. A refund will be processed for all orders received at our Returns department.
Items purchased online are not eligible for VAT refunds.
No, you don't have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.
Be sure to check your junk or spam folders and allow Coach as a trusted sender.
We offer a one-year warranty from the date of purchase on all products purchased online or from a Coach Retail Store. Everything you need to know can be found here https://uk.coach.com/support/warranty
We offer a one-year warranty from the date of purchase on all products purchased online or from a Coach Retail Store. Everything you need to know can be found here https://uk.coach.com/support/warranty
Yes we do. For any manufacturing defects within one year from purchase, repairs are on us. Everything you need to know can be found here https://uk.coach.com/support/warranty
Please visit your nearest Coach store or get in touch with Customer Care.
Most scratch marks can be removed by simply rubbing them out with your fingertips. The warmth of your hand releases natural oils to the surface, causing these marks to disappear. Spots and stains, unless they are very prominent, soon blend into the leather, becoming less conspicuous as the bag is worn.
We offer a two-year warranty in the US, UK and Europe. Repairs can be sent to:
Chapman House/Meadway, Haslemere GU27 1NN
For more info, please visit:
We recommend only changing batteries in authorised repair centers or Swico: https://www.swicowatchservicecentre.co.uk
Please click here for further details
It will be dependent on the leather so please click here for full details
All sizes are US sizes. For size conversions use our size guide here https://uk.coach.com/support/size-guide
Simply click here https://uk.coach.com/support/size-guide
If we are expecting more stock you will see a notify me when back in stock, if not be sure to call your nearest store for correct availability https://uk.coach.com/stores/store-locator
You can add item(s) to your wishlist and share it! To add items to your wishlist: once you are on a product page, click on "Save to Wishlist".
Our Customer Care Team will be happy to assist or offer styling advice.
For the most accurate stock availability we recommend calling the store directly https://uk.coach.com/stores/store-locator
Please click here for all you need to know on authentic coach products https://uk.coach.com/support/brand-protection
In 1941, Coach was born. The brand became famous for its original Glove Tanned Cowhide, which was inspired by a baseball glove and the way it softens and ages over time. This full-grain leather still inspires Coach as it evolves and continues to source and select premium leathers that support the Coach heritage of quality and craftsmanship.
Only the highest quality leather is selected at Coach; just the top 20% of all hides are chosen to be used in our products. Hides are the main building blocks of leather, and are selected for their strength, look, feel, quality, and suitability. High-quality leather is paramount, as Coach uses dyes, waxes, and oils minimally to preserve the natural markings of each hides. This means that no two pieces are exactly alike, and that each product made from them is unique.