We accept: Visa, MasterCard, American Express, Maestro, PayPal, Klarna, ApplePay and Clearpay.
Klarna is a leading alternative Swedish payments provider, providing customers interest-free payment options for a smoother online shopping experience. It offers a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide. For customers in the UK Klarna offers the option to pay for your order over 3 interest-free instalments. For more information on the payment process click here.
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority. You must be 18+ to use this credit offer. Clearpay is unregulated credit. Terms & Conditions, eligibility criteria & late fees up to £24 per purchase apply. See our 'Clearpay' section below for more details.
At Coach, we treat all the information shared with us as private and confidential. For further information, please check the Coach Privacy policy here https://uk.coach.com/privacy
Payment is taken upon dispatch.
Yes, all orders are inclusive of VAT.
This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists please contact your card provider.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil your order. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
From time to time these can filter into Junk, spam or focused folders. Please check there and we recommend allowing Coach as a trusted sender.
We currently do not sell online gift cards.
Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply).
The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
You must be 18+ to use this credit offer. Clearpay is unregulated credit. Terms & Conditions, eligibility criteria & late fees up to £24 per purchase apply. See our Terms & Conditions for more details.
Please use Clearpay responsibly.
Clearpay can only be used online. To transact online, just shop on uk.coach.com and fill your cart as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or American Express).
If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order.
Please note, all items in your shopping bag must be eligible for Clearpay and the bag value must be between £1 and £1,200.
Clearpay can only be used on purchases made on the uk.coach.com website. We do not accept Clearpay in stores.
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.
Clearpay debt may be passed to a debt collection agency, and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
Clearpay orders are delivered within our standard shipping timeframes like any order from uk.coach.com. Free standard shipping is available for UK orders over £200.
Visit our Shipping Information page for more information.
Yes, your bag value must be between £1 and up to £1,200 to use Clearpay only with Pay-In-4. Approval amounts may vary and are determined by Clearpay.
If you have a question about your Clearpay account, please contact the Clearpay toll-free customer support line at +44 808 281 2527 or using the contact form found here.
Yes, promotional codes are eligible on purchases made with Clearpay.
Clearpay online orders cannot be refunded in store but can only be exchanged up to the value of the original purchase with proof of purchase.
Please ensure you have your order confirmation email showing your order number and payment method to hand in store. Please note all items purchased from our online outlet category cannot be returned at our retail store.
For full refund, please return your online order purchased with Clearpay to our warehouse, following our returns instructions for online transactions. Click here for more information about our Return policy.
Please note, refunds for Clearpay purchases will be refunded from Coach to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.
When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with.
Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.
At Coach, we treat all the information shared with us as private and confidential. Click here https://uk.coach.com/privacy for details on the Coach Privacy policy.
Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
We hope you won't want to miss out on hearing the latest Coach news, but incase you need to please click on the unsubscribe link at the bottom of our emails.
Returns will be processed within 7-10 business days of once your return arrives at our Returns department. A further email will be sent once processed.
Your refund will be processed to the payment method you used to purchase the item and the credit will be posted to your account according to the timeframe established by your financial institution. to the original payment method, how long this takes to reflect into your account will be dependent on your card provider and is out of our control
If you are not satisfied with your Coach online order, you have 30 days from the purchase date to return it for full refund. During our sale period you have 30 days to return your order. Full details can be found here https://uk.coach.com/returns
Please allow up to 10 working days once our Returns Department have received. A further email notification will follow once processed.
Everything you need to know about returns can be found here https://uk.coach.com/returns
Yes you can! Purchases made during sales, clearance or other promotional periods must be returned within 30 days of receipt.
We are unable to exchange online purchases, a refund will be processed for any returns received.
We accept the return of items that are in new, unused condition, with original tags. We cannot refund products where the hygiene seal has been broken or removed or custom-made or personalised items (including items that have been monogrammed or engraved).
Nothing! Your order will arrive with a prepaid shipping label which can be used to return the goods at no additional costs.
Please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
Refunds will only be processed back to the cardholders original form of payment.
Online returns can be accepted in store for both exchange and refund.
For in-store online returns, you can take your ecommerce order to your closest Coach retail store.
Please make sure to bring with you your online order packing slip.
PLEASE NOTE: PayPal, Klarna, Clearpay and ApplePay online orders cannot be refunded in store but can only be exchanged up to the value of the original purchase with proof of purchase. For full refund, please return your online order purchased with PayPal, Klarna or ApplePay to our warehouse.
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
VAT is non refundable, all orders are inclusive of VAT.
Our Returns department are unable to refund purchases bought at store. Please contact the original store of purchase who will be able to assist
If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.
Coach ships to all areas of the United Kingdom, excluding the Channel Islands and Gibraltar, Spain, Italy, Germany & France. For international shipping please visit our dedicated websites.
Free Shipping on orders over £200.
Click here for our full delivery details https://uk.coach.com/shipping-details
Of course, please enter when placing your order as we won't be able to amend once your order has been confirmed.
Once you receive your dispatch email they'll be a tracking link so you will be able to see exactly where your order is.
If your order has been marked as delivered however you have not received the item, please contact us within 5 working days from the date of delivery (as noted in the tracking page). Failure to do so, may mean that we will not be able to open an investigation into the matter.
All of our orders are checked before shipment but in the rare instance this happens please get in touch with our Customer Care team who will assist you further https://uk.coach.com/contact-us
We recommend checking the cut off times for your delivery option as your email may still be on its way. Otherwise this may be in your junk or spam folders.
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.
Yes, we offer a free buy online and pick up in store service at selected locations. Simply select your chosen store from the drop down when completing your delivery options at checkout.
Please allow up to 7 working days for your order to arrive in store. We'll send an email once your order is ready for collection so we recommend looking out for this before making your visit (you'll need this on collection).
Our store teams will need to see your order confirmation email and a form of ID (passport or drivers licence).
Just let one of the team know and they will be happy to locate your order.
We can only hand over orders to the named card holder on the order. But they will keep your order for 7 days so if you can't make it to the store in this time do let us know.
Not to worry our stores will hold orders for up to 7 days. After this time if we haven't heard from you, your order will be returned to our Distribution Centre and a refund will be processed on receipt (typically up to 14 working days).
You'll find our participating stores on the drop down when selecting your delivery option. We may need to amend this from time to time throughout the year.
Our collection service is available in participating UK stores and there may be exceptions to chosen stores. We may need to amend this from time to time.
We recommend checking you're happy with your order before leaving the store. Just let our store team know and they will be happy to refund your item.
You may of course refund using the usual returns method found here: https://uk.coach.com/returns
We're sorry we are unable to cancel or amend orders once placed as our team are working quickly to process your order. If you have an amendment to your delivery be sure to check your email notifications from your courier for further options.
We do not offer an exchange service at this time. A refund will be processed for all orders received at our Returns department.
Items purchased online are not eligible for VAT refunds.
No, you don't have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.
You can find this in your shopping basket directly under your subtotal. Be sure to hit APPLY so you don't miss out.
Be sure to check your junk or spam folders and allow Coach as a trusted sender.
Whilst we currently are unable to offer a giftwrapping service online, this service is available in our retail stores. Please note whilst our stores endeavour to assist every customer;
- this is subject to store availaibility
- as we expect a higher volume of foot traffic during the busy festive period, please note our stores may also have to suspend this service during peak periods
- some stores, such as our outlet stores may not be able to support this service
For more information about our stores, please review our store locator.
We offer a one-year warranty from the date of purchase on all products purchased online or from a Coach Retail Store. Everything you need to know can be found here https://uk.coach.com/product-care
We offer a one-year warranty from the date of purchase on all products purchased online or from a Coach Retail Store. Everything you need to know can be found here https://uk.coach.com/product-care
Yes we do. For any manufacturing defects within one year from purchase, repairs are on us. Everything you need to know can be found here https://uk.coach.com/product-care
Please visit your nearest Coach store or get in touch with Customer Care.
Most scratch marks can be removed by simply rubbing them out with your fingertips. The warmth of your hand releases natural oils to the surface, causing these marks to disappear. Spots and stains, unless they are very prominent, soon blend into the leather, becoming less conspicuous as the bag is worn.
We offer a two-year warranty in the US, UK and Europe. Repairs can be sent to:
Chapman House/Meadway, Haslemere GU27 1NN
For more info, please visit:
We recommend only changing batteries in authorised repair centers or Swico: https://www.swicowatchservicecentre.co.uk/
Please click here for further details
It will be dependent on the leather so please click here for full details
All sizes are US sizes. For size conversions use our size guide here https://uk.coach.com/size-guide
Simply click here https://uk.coach.com/size-guide
If we are expecting more stock you will see a notify me when back in stock, if not be sure to call your nearest store for correct availability https://uk.coach.com/stores
You can add item(s) to your wishlist and share it! To add items to your wishlist: once you are on a product page, click on "Save to Wishlist".
Our Customer Care Team will be happy to assist or offer styling advice.
For the most accurate stock availability we recommend calling the store directly https://uk.coach.com/stores
Please click here for all you need to know on authentic coach products https://uk.coach.com/brand-protection
In 1941, Coach was born. The brand became famous for its original Glove Tanned Cowhide, which was inspired by a baseball glove and the way it softens and ages over time. This full-grain leather still inspires Coach as it evolves and continues to source and select premium leathers that support the Coach heritage of quality and craftsmanship.
Only the highest quality leather is selected at Coach; just the top 20% of all hides are chosen to be used in our products. Hides are the main building blocks of leather, and are selected for their strength, look, feel, quality, and suitability. High-quality leather is paramount, as Coach uses dyes, waxes, and oils minimally to preserve the natural markings of each hides. This means that no two pieces are exactly alike, and that each product made from them is unique.