Customer Care
Repairs
How do I repair my Coach bag?
All of our bags are crafted to last. We know that things happen, though, and sometimes bags need repair. The good news is: we have repair experts who love your bag as much as you do.
So, don’t ditch it, repair it—it’s another small thing we can do to keep bags out of landfill and reduce our impact on the planet.
To submit your bag or accessory for repair:
Coach offers a one-year warranty from the date of purchase on products purchased online or from a Coach store. Please note that our warranty applies only to items purchased directly through Coach's official channels, including our website and Coach-operated stores. Items purchased through third-party retailers or other non-Coach sales channels are not covered under this warranty. Please note a proof of purchase is required to validate any warranty claim.
If you believe your item has a manufacturing defect or requires assessment, please visit our https://uk.coach.com/support/contact-us and provide:
A copy of your proof of purchase (receipt or order confirmation)
Clear images of the item
Clear images of the area of concern or damage
A brief description of the issue
Our Customer Care team will review the information provided to determine whether the item may be eligible for warranty coverage. Proof of purchase and photos are required as part of this initial assessment.
If your item is identified as potentially eligible for warranty consideration, We will update you on the next steps available.
Please note that assessment and repair timelines vary depending on the type and complexity of the damage. Where a repair is approved, the process typically takes a minimum of 4 to 8 weeks.
For information on caring for your Coach product, please visit our Product Care resources.
For common questions about repairs you can do at home, watch our YouTube series with Debi the Restorer:
How to Repair Your Coach Hangtag
What Tools You Need to Repair Your Coach Bag