For quicker service we'll redirect you to shop the website closest to your shipping destination. Items in your bag will not carry over since our assortments vary by region.
Extended holiday returns start now (so you can get a stress-free head start on the season). Any purchase made from the 1st of November 2023 through 1st January 2024 can be returned until the 31st of January 2024.
Use our quick reference guide below to easily find out where you may return your Coach purchase:
|Can I return my purchase online?||Can I exchange my purchase online?||Can I return my purchase in a retail store?
|Can I exchange my purchase in a retail store?
|Can I return my purchase in an outlet store?||Can I exchange my purchase in an outlet store?|
|Concession Store (IE)||No||No||No•||No•||No||No|
Please note PayPal or Klarna online orders cannot be refunded in-store but can only be exchanged up to the value of the original purchase with proof of purchase.
*Only in the original place of purchase
Returns are easier than ever (and free!) Just follow the instructions below to return your order:
We hope you enjoy your Coach online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of delivery for a full refund. (This applies to full price items, purchases made during sales, clearance or other promotional periods). All merchandise must be in new and unused condition and accompanied by the original receipt for us to accept the return. Refunds will be provided to the same account you used to pay for the item. Your items must be returned by mail to our Online Returns Department (c/o Bleckmann UK Ltd, Coach Returns, Plot 2110 Tornado, Magna Park, Wellington Parkway, Lutterworth, LE17 4XP, United Kingdom). If eligible, our Online Returns Department will process your return for a full refund in the original form of payment within 30 days of purchase.
We do not accept returns of pierced jewellery or liquid products where the hygiene seal or cellophane wrapper has been broken or removed.
If you have made a purchase before April 5, please use the return slip and shipping label in the box to initiate the returns
Returns will be processed within 7-10 business days of our receipt of your item.
Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the time frame established by your financial institution.
For items that were bought online and collected in store, please contact our Customer Care to obtain a pre-paid return label as those items can not be returned in our stores.