For quicker service we'll redirect you to shop the website closest to your shipping destination. Items in your bag will not carry over since our assortments vary by region.
We hope you enjoy your Coach online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of delivery for a full refund. (This applies to full price items, purchases made during sales, clearance or other promotional periods). All merchandise must be in new and unused condition and accompanied by the original receipt for us to accept the return. Refunds will be provided to the same account you used to pay for the item. Your items must be returned by mail to our Online Returns Department (c/o Bleckmann UK Ltd, Coach Returns, Plot 2110 Tornado, Magna Park, Wellington Parkway, Lutterworth, LE17 4XP, United Kingdom). If eligible, our Online Returns Department will process your return for a full refund in the original form of payment within 30 days of purchase.
We do not accept returns of pierced jewellery or liquid products where the hygiene seal or cellophane wrapper has been broken or removed.
You can start your return here:
START YOUR RETURNIf you have made a purchase before April 5, please use the return slip and shipping label in the box to initiate the returns
Returns will be processed within 7-10 business days of our receipt of your item.
Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the time frame established by your financial institution.
For items that were bought online and collected in store, please contact our Customer Care to obtain a pre-paid return label as those items can not be returned in our stores.
If you are unable to print our prepaid shipping label, please contact our Customer Service team via email uk.customercare@coach.com or WhatsApp and our agents will arrange a collection for you.