Customer Care

Returns & Exchanges


Extended holiday returns start now (so you can get a stress-free head start on the season). Any purchase made from the 1st of November 2023 through 1st January 2024 can be returned until the 31st of January 2024.

Use our quick reference guide below to easily find out where you may return your Coach purchase:

  Can I return my purchase online? Can I exchange my purchase online? Can I return my purchase in a retail store?
Exceptions apply		 Can I exchange my purchase in a retail store?
Exceptions apply		 Can I return my purchase in an outlet store? Can I exchange my purchase in an outlet store?
Online Retail Yes No Yes Yes No No
Online Outlet Yes No No No Yes Yes
Retail Store No No Yes Yes No No
Outlet Store No No No No Yes Yes
Concession Store (IE) No No No• No• No No

Please note PayPal or Klarna online orders cannot be refunded in-store but can only be exchanged up to the value of the original purchase with proof of purchase.

Exceptions:
*Only in the original place of purchase

Online Returns Instructions


Returns are easier than ever (and free!) Just follow the instructions below to return your order:

  1. Either scan the QR code on your packing slip or click here to start a return
  2. Pack the item securely, including any original packaging, inside your parcel
  3. Follow the on-screen instructions on our returns portal to prepare your return for shipment back to our warehouse
  4. Keep a record of your return tracking number or proof of return receipt
START YOUR RETURN

We hope you enjoy your Coach online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of delivery for a full refund. (This applies to full price items, purchases made during sales, clearance or other promotional periods). All merchandise must be in new and unused condition and accompanied by the original receipt for us to accept the return. Refunds will be provided to the same account you used to pay for the item. Your items must be returned by mail to our Online Returns Department (c/o Bleckmann UK Ltd, Coach Returns, Plot 2110 Tornado, Magna Park, Wellington Parkway, Lutterworth, LE17 4XP, United Kingdom). If eligible, our Online Returns Department will process your return for a full refund in the original form of payment within 30 days of purchase.

We do not accept returns of pierced jewellery or liquid products where the hygiene seal or cellophane wrapper has been broken or removed.

If you have made a purchase before April 5, please use the return slip and shipping label in the box to initiate the returns

Returns will be processed within 7-10 business days of our receipt of your item.

Your refund will be applied to the payment method you used to purchase the item and the credit will post to your account according to the time frame established by your financial institution.

For items that were bought online and collected in store, please contact our Customer Care to obtain a pre-paid return label as those items can not be returned in our stores.

Gift Returns


  • If you have received an online order as a gift and wish to return it, please note that it will be refunded to the purchaser's original method of payment.

In-store purchase refund & exchange policy


  • We hope you enjoy your Coach purchase. If you do change your mind, unused product may be subject to a refund or exchange within 30 days of purchase when accompanied by a valid receipt. All merchandise must be in new and unused condition, including original packaging for us to accept the return. Refunds will be provided to the original form of payment and to the same account you used to pay for the item(s) Please note jewellery, liquid products and swimwear where the hygiene seal or cellophane wrapper has been broken or removed cannot be exchanged or returned. Monogrammed/personalized items (including hangtags), Cut-to-Size Belts and personalized products may not be exchanged or returned. Gifts: Items returned with a gift receipt may be exchanged for other merchandise at the original purchase price of those items. No receipt: Items returned without a receipt will be exchanged only for the current selling price of those items, or last price sold. In general terms, items purchased in a store may not be returned through the online returns service. Please take eligible items back to your nearest store, Outlet purchase may be returned to an Outlet store and Retail purchase may be returned to a Retail store in the original country of purchase. This does not affect your statutory rights.

Incorrect/ Manufacturing Fault/ or Damaged Products


  • If you have received an incorrect item in your order, you may return it and we will refund you.

Returns made during a promotional offer or sale season


  • Our full returns and delivery policy applies. In case of refund, the amount will always match the purchase price.